Ventis Warranty
In order to always provide you with excellent service, registering your warranty online will help us quickly find the necessary information about your Ventis product.
Register my warranty| Ventis Warranty - Wood stoves, inserts and fireplaces | Parts | Labour |
|---|---|---|
| Combustion chamber (welds only), castings and convector air-mate | Lifetime | 4 years |
| Plating (defective manufacture) and ceramic glass (thermal breakage only) | Lifetime | N/A |
| Stainless steel firebox components, vermiculite, C-Cast or equivalent baffle, and secondary air tubes, glass retainers and handle assembly | 5 years | 3 years |
| Surrounds and heat shields, ash drawer, steel legs, pedestal and trim (aluminum extrusions) | 5 years | s.o. |
| Carbon steel firebox components | 3 years | 2 years |
| Blowers, heat sensors, switches, rheostat, wiring and electronics | 2 years | 1 year |
| Paint (peeling), gaskets, insulations, refractory bricks (fireplace only) and ceramic fibre blankets | 1 year | s.o. |
| Ventis Warranty - Pellet stoves | Parts | Labour |
|---|---|---|
| Combustion chamber (welds only), heat exchanger (welds only), and cast-iron door frame | Lifetime | 3 years |
| Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions), and plating (defective manufacture) | 5 years | 3 years |
| Removable stainless-steel components, burn pot, deflectors, and supports | 3 years | N/A |
| Glass retainers, handle assembly, cleaning rod, air control mechanism, and auger | 3 years | 1 year |
| Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat, and other controls | 1 year | 1 year |
| Ceramic glass (thermal breakage only), paint (peeling), gaskets, insulation, ceramic fibre blankets, ceramic logs, masonry-like panels and other options | 1 year | N/A |
| All parts replaced under the warranty | 90 days | N/A |
Download the complete warranty (see below) for all the inclusions, exclusions and modalities. To submit a warranty request, contact us at service@sbi-international.com.