Frequently Asked Questions (FAQ)


46 questions

What makes a heater mobile-home approved?

Why doesn't my heater produce enough heat?

Does my heater qualify under the LEED program?

Why is the BTU according to EPA test data smaller than the one advertised?

Do I need an EPA certified or CSAB415.1-10 certified heater?

Do I need to install a fresh air intake on my wood heater?

Do I need a floor protection under and around my heater?

Do I need an ash drawer?

How do your venting products attach together?

How do I determine the size of heater I need and where should I install it?

How do I reduce the amount of charcoal my heater produces?

How do I know if an appliance is EPA certified?

Can I cook on the top of my wood stove?

Will my insert work in the case of a power failure?

Can I remove the legs or pedestal of my stove and convert it into a fireplace insert?

Should I have my flexible or Hybrid liner swept?

Why does the fire go out when I close the loading door?

Is the smoke produced during the paint curing process harmful?

Can I install a wood heater in a mobile home?

Can I vent my heater using an existing masonry chimney?

Can I install a liner with a 5-inch or 5.5-inch diameter?

Does the insulation material need to be inspected every time I clean the chimney?

Why do we see 2100 chimneys with two inches of insulation and others with only one inch?

What is the advantage of installing a wood insert into a masonry fireplace?

Why should I choose a double wall stove pipe over a single wall stove pipe?

Why is the efficiency as per the EPA’s test data smaller than the publicized optimum efficiency?

Why is there smoke when I use my heater?

Why should I install a blower on my wood heater?

Why has the paint turned white and how do I re-paint my heater?

Why does the glass get sooty?

What type of exhaust system do I need?

How much heat transfer should I get from my fireplace using a forced air kit?

How often should my chimney be cleaned?

What is the maximal length allowed for the double wall Ventis stove pipe?

Which brands of wood fireplaces are approved on Ventis 2100 chimney?

What is the allowed offset on a 2100 Ventis chimney?

What is the insulation material in the Ventis 2100 chimney made of?

Can I connect another brand of double pipe with the Ventis double wall pipe?

What is the new Quebec City by-law on wood heating?

Are your Ventis venting systems UL and ULC listed?

What burn time will I get from my wood heater?

What type of paint should I use to correct the scratches on my double wall stove pipe?

May I use the Ventis double wall pipe with my chimney, which is not from Ventis?

Do I need to use screws, silicone or aluminium foil tape to ensure that the Ventis pellet pipe is properly sealed?

Why does my wood insert blower not move a lot of air?

Do you provide home service for the maintenance or repair of Ventis appliances?